Who this service is for
Property managers, rental owners, investors, commercial property owners, and homeowners.
Service 04 · Hidden Gem Restoration
Flooring & Tile
Carpet removal and replacement, hardwood and tile repair, and other approved floor improvements.
Service 04
What This Service Covers
- Carpet removal, replacement, and related transition work
- Repairs, replacement, and finish corrections for damaged tile
- Hardwood repair and finish corrections
- Other approved floor improvements
Common Needs Addressed
- Worn or stained carpet after a move-out
- Cracked or damaged tile
- Damaged hardwood areas
- Flooring updates during a property turn
General Process
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Submit the request
Send the property address, requested services, desired completion date, access instructions, photos, and known conditions.
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Review the scope
HGR reviews the request, confirms whether an on-site assessment is needed, and identifies questions or trade coordination requirements.
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Approve the work
You receive the applicable scope, estimate, and authorization requirements before scheduling, unless a service agreement states otherwise.
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Schedule and complete
HGR coordinates the approved work based on access, material availability, property conditions, and service capacity.
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Close out the request
HGR provides the agreed completion information and invoice. Conditions found outside the approved scope require authorization first.
What you can expect
Work is based on the condition of the property and the approved material selection. Tile and hardwood repairs proceed when the existing condition and material availability allow, and material choices may affect pricing and scheduling.
Request Flooring & Tile
Share the property address, the work needed, desired timing, and access details. HGR will review the request and follow up about scope, availability, and next steps.