Complete Property Turns & Make-Ready
Coordinated move-out to move-in preparation, including approved cleaning, painting, flooring, repairs, trash-outs, and final readiness tasks.
Services
From the First Report to the Final Walkthrough.
Hidden Gem Restoration can support a property from the initial issue through completed restoration, repair, turnover, or approved service, organizing the scope, coordinating the work, and documenting the result.
One Partner from Damage Recovery to Move-In Ready
Coordinating separate restoration crews, cleaners, painters, flooring installers, maintenance technicians, and landscapers can create delays and gaps in communication. HGR organizes the approved scope, coordinates the required services, and helps move the property from damage or vacancy to its next ready condition through one service relationship.
Clients may request a single restoration project, an individual property service, or retain HGR for recurring restoration needs, property turns, and work orders across eligible properties.
Restoration and Property Services
Our Core Services
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Cleaning & Trash-Outs
Move-out and move-in cleaning, deep cleaning, post-work cleanup, and authorized debris removal.
Painting, Drywall & Finish Repairs
Interior painting, touch-ups, drywall and ceiling repairs, and trim and surface restoration.
Flooring & Tile
Carpet removal and replacement, hardwood and tile repair, and other approved floor improvements.
General Maintenance & Punch Lists
Doors, locks, hardware, blinds, fixtures, cabinets, handrails, molding, and other property-specific repair items.
Trade Coordination
Coordination with qualified plumbing, electrical, HVAC, and other specialty trade professionals when required.
Exterior & Grounds
Landscaping coordination, exterior cleanup, and approved grounds or curb-appeal work.
Fire, Water, Flood & Storm Restoration
Assessment and coordination of appropriate cleanup, repair, and restoration activities based on site safety, scope, credentials, equipment, and available qualified partners.
Two Ways to Work with HGR
Ongoing Property Services
For management firms and owners with recurring needs. A commercial service agreement can define covered properties, work-order submission, service categories, estimate approval, access procedures, status communication, closeout documentation, and invoicing. Agreement terms and capacity are confirmed individually.
One-Time Projects, Turns, or Restoration
For a single property turn, an individual repair or work order, or a restoration request after fire, water, flood, or storm damage. Each request is reviewed, scoped, authorized, scheduled, and closed out according to the needs of the property.
Process
How the HGR Work Order Process Works
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Submit the request
Send the property address, requested services, desired completion date, access instructions, photos, and known conditions.
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Review the scope
HGR reviews the request, confirms whether an on-site assessment is needed, and identifies questions or trade coordination requirements.
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Approve the work
You receive the applicable scope, estimate, and authorization requirements before scheduling, unless a service agreement states otherwise.
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Schedule and complete
HGR coordinates the approved work based on access, material availability, property conditions, and service capacity.
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Close out the request
HGR provides the agreed completion information and invoice. Conditions found outside the approved scope require authorization first.
Clear Documentation for the Approved Work
HGR can provide estimates, invoices, completion photos, and other project documentation identified in the approved agreement. The property owner or authorized client remains responsible for insurance reporting, deductibles, uncovered costs, and payment unless a written agreement states otherwise. Insurance coverage and reimbursement are determined by the insurer and are not guaranteed by HGR.
Frequently asked questions
Do you work with commercial and residential clients?
Yes. HGR is structured primarily to support property management companies, rental owners, investors, and businesses, but eligible services are also available to homeowners and other residential clients.
Can HGR handle an entire property turn?
Yes. HGR can coordinate an approved turn that includes trash-out, cleaning, paint, flooring, general repairs, landscaping, and qualified trade support. The final scope depends on the property condition, requested services, access, and authorization.
Do you offer ongoing contracts for property management companies?
Yes. Commercial clients may discuss a recurring service agreement for eligible restoration requests, property turns, and work orders. The agreement can define covered properties, service categories, authorization requirements, communication, documentation, and billing procedures.
How do I request a quote?
Submit the property address, service request, desired timing, and access details through the request form. HGR will review the information and confirm whether an on-site assessment or additional details are needed before pricing.
Who performs HVAC, plumbing, and electrical work?
Specialized work is completed or coordinated through qualified professionals based on the project, licensing requirements, and service area. The estimate or work order will identify how the trade service is being handled.
What happens if additional damage is found?
HGR will document conditions that fall outside the approved scope and request authorization before completing added work, unless a commercial service agreement includes a different preapproved process.
Will my insurance company pay for the restoration?
Coverage and reimbursement are determined by the insurer and are not guaranteed by HGR. HGR can provide the estimates, invoices, photos, and other documentation included in the approved project agreement. The client remains responsible for deductibles, uncovered costs, and payment unless a written agreement states otherwise.
Do you provide emergency service?
Emergency availability is not guaranteed. Mark the request as urgent and describe the condition in detail. HGR will confirm whether the request can be accepted and what response options are available.
How do I confirm that my property is within the service area?
Submit the full property address through the request form. HGR will confirm service availability based on the location, requested work, trade needs, and current capacity.
Safety notice
If there is an active fire, suspected gas leak, downed power line, structural collapse, or immediate danger, contact 911 and the appropriate utility or emergency authority. Submitting a website form does not dispatch emergency services.
Request Restoration or Property Service
Tell us what happened or what the property needs, where it is located, whether the site is safe, and when access is available. HGR will review the request and contact you regarding scope, next steps, and scheduling availability.