FAQs
Absolutely! You're welcome to call and converse with one of our Hidden Gem Restoration specialists to facilitate your order. Our number is:
Once an order is placed online, you will receive an email confirmation that contains all of your shipping details. You'll also have the option to create a customer account where you can review all order information. Click here to sign into your account.
We're truly sorry to hear that. Please get in touch with us within 48 hours of receiving your damaged item. We will then proceed with a claim through our shipping department to resolve the issue.
You have a window of 72 hours to document any problems and return your items to our receiving department. Please contact us at Kourtney@hgrhome.com to facilitate your return.
Indeed, we do. Many exquisite pieces in our furniture line are available in customized designs and fabrics. In some instances, we can even create or configure furniture according to your unique specifications.
You can modify or cancel your order at any time before your items are shipped. Should you need to make any changes, inform us as promptly as you can by submitting an email request. We aim to dispatch orders swiftly after they are placed, leaving a small window for adjustments. Please be aware that due to our speedy fulfillment times, we may not be able to accommodate all order alteration or cancellation requests. Reach out to us via call or email at Kourtney@HGRHome.com if you need any assistance.